Shipping policy
Thank you for shopping at Messina Barbara]. This Shipping Policy is part of our Terms of Service and applies to all orders placed through our website.
For questions about this policy, please contact us at support@sanfordes.shop.
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## 1. Order Processing Time (Handling Time)
All orders are processed within **1–3 business days** (Monday–Friday, excluding US federal holidays such as Independence Day, Thanksgiving, and Christmas).
Orders placed after 13:00 PM (noon) Eastern Time, on weekends, or on holidays will begin processing on the next business day.
If we are experiencing a high volume of orders, processing may be delayed by an additional 1–2 business days. We will notify you via email if a significant delay occurs.
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## 2. Shipping Rates & Delivery Estimates
### Domestic Shipping (United States)
We currently ship to all 50 US states, including Alaska, Hawaii, and US territories (additional transit time may apply for non-contiguous locations).
| Shipping Method | Transit Time | Shipping Cost |
|----------------|--------------|----------------|
| Standard Shipping | 7–15 business days | Free on all orders |
Shipping charges for any expedited or upgraded service (if offered) will be calculated and displayed at checkout.
### Delivery Disclaimer
Delivery delays can occasionally occur due to unforeseen circumstances, including but not limited to:
- Carrier delays (USPS, UPS, FedEx)
- Extreme weather conditions
- Peak holiday seasons
- Incorrect address provided by customer
We are not responsible for delays caused by the shipping carrier or events beyond our reasonable control.
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## 3. Shipping Carriers
We use the following carriers to fulfill orders:
- USPS
- UPS
- FedEx
The carrier is selected based on your shipping address, package weight, and delivery efficiency.
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## 4. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a **Shipment Confirmation** email containing:
- Your tracking number(s)
- A link to track your package
Tracking information typically becomes active within **24–48 hours** after you receive the confirmation email. If your tracking number does not show updates after 48 hours, please contact us at support@sanfordes.shop.
You can track your package through our website or directly via the carrier's tracking portal.
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## 5. Incorrect or Incomplete Shipping Address
You are responsible for providing accurate and complete shipping information at checkout.
If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. **Reshipping costs will be your responsibility.**
If you realize you provided an incorrect address after placing your order, please contact us immediately at support@sanfordes.shop. We will attempt to correct the address before shipment, but we cannot guarantee changes after the order has been processed.
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## 6. Lost or Stolen Packages
We are not responsible for lost or stolen packages after the carrier confirms delivery to the address you provided.
If your tracking shows "Delivered" but you have not received your package, please:
1. Check with neighbors or building management
2. Contact the carrier directly (USPS, UPS, or FedEx)
3. Contact us at support@sanfordes.shop – we will assist with carrier claims where possible
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## 7. Damaged or Defective Items
If your order arrives damaged or defective, please follow these steps:
1. **Do not discard the original packaging or the damaged item.**
2. Take clear photos of the damage (including the box, packaging materials, and product).
3. Contact us within **48 hours of delivery** at support@sanfordes.shop with:
- Your order number
- Photos of the damage
- A brief description of the issue
We will evaluate the issue and work with you to provide a replacement or refund in accordance with our Refund Policy.
**Note:** For damage caused during shipping, we may file a claim with the carrier on your behalf. Your cooperation in providing photos and retaining packaging is essential.
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## 8. Customs, Duties, and Taxes (International Orders)
**Domestic orders (within the US):** No customs or duties apply.
**International orders:** Our store currently focuses on shipping within the United States. For international orders (if offered at checkout), please be aware:
- You are responsible for any customs, duties, taxes, or import fees imposed by your country.
- We are not responsible for delays caused by customs clearance.
- We cannot predict or control these fees – please check with your local customs office before ordering.
If international shipping is not available to your location, you will be notified at checkout.
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## 9. Business Days & Holidays
**Business days** are Monday through Friday, excluding the following US federal holidays:
- New Year's Day
- Independence Day (July 4)
- Thanksgiving Day
- Christmas Day
- Other major federal holidays as observed
Weekends (Saturday and Sunday) are **not** considered business days for processing or transit estimates.
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## 10. Contact Information
For any questions about this Shipping Policy, order status, or tracking issues, please contact us:
**Email:** support@sanfordes.shop
**Response Time:** 1–2 business days
Please include your order number in all correspondence to help us assist you faster.
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## 11. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.
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Messina Barbara
support@sanfordes.shop
87 Friendship Rd Howell New Jersey 07731